Delivery Policy

1. Introduction

This Delivery Policy explains how Weston Wheels Refurb Ltd delivers products purchased through our website. By placing an order, you agree to this policy.

2. Company Details

Weston Wheels Refurb Ltd
Unit 6 Collum Lane
Weston-super-Mare
North Somerset
BS22 9JL

Email: info@westonwheelsrefurb.com

Delivery Areas

We currently deliver throughout:

• England
• Wales
• Scotland

Deliveries to Northern Ireland, the Channel Islands, the Isle of Man, and international destinations may be available upon request. Additional charges may apply.

Processing Your Order

Orders are normally processed within 1-2 working days after payment has been received.

Custom-made, refurbished or made-to-order products may require additional processing time. Where this applies, estimated lead times will be shown before purchase or confirmed after your order.

Orders placed after 2:00 pm, at weekends or on public holidays will be processed on the next working day.

Delivery Times

Estimated delivery times are:

• Standard Delivery: 2-5 working days
• Large or specialist items: 3-7 working days
• Custom or refurbished products: As advised at the time of order

Delivery times are estimates only and are not guaranteed.

Delivery Charges

Delivery charges are displayed during checkout before payment is completed.

Charges are calculated based on:

• Item size
• Weight
• Delivery location
• Courier service selected

Occasionally, remote postcodes may incur additional delivery costs. If this applies, we will contact you before dispatch.

Tracking

Where available, tracking details will be sent by email once your order has been dispatched.

Receiving Your Delivery

Please inspect your order immediately upon arrival.

If the packaging appears damaged:

• Photograph the packaging before opening.
• Photograph any damaged goods.
• Notify us within 48 hours of delivery.

Failure to report transit damage promptly may affect our ability to make a claim with the courier.

Missed Deliveries

If delivery cannot be completed because:

• Nobody is available to receive the parcel,
• An incorrect delivery address has been supplied, or
• Delivery instructions are insufficient,

the courier may attempt redelivery or return the parcel to us.

Additional delivery charges may apply before the order is resent.

Incorrect Delivery Information

Customers are responsible for ensuring all delivery details are accurate before completing their order.

We cannot accept responsibility for delays or losses resulting from incorrect addresses provided by the customer.

Delayed Deliveries

Whilst we make every effort to dispatch orders promptly, delays may occur due to:

• Courier issues
• Severe weather
• Supplier delays
• Industrial action
• Events beyond our reasonable control

We are not liable for losses resulting from delivery delays outside our control.

Lost Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us.

We will investigate with the courier before arranging a replacement or refund where appropriate.

Collection

Where collection has been agreed, customers will be notified when goods are ready.

Identification may be requested upon collection.

Contact

For delivery enquiries please contact:

Weston Wheels Refurb Ltd

Email: info@westonwheelsrefurb.com